Monitoring User Involvement and Participation in ERP Implementation Projects

被引：1

作者：

Esteves, Jose ^{[1
]}

Pastor, Joan ^{[2
,3
]}

Casanovas, Josep ^{[4
,5
,6
,7
]}

机构：

[1] Inst Empresa, Informat Syst Area, Madrid, Spain

[2] Univ Int Catalunya, Informat Syst, Barcelona, Spain

[3] Univ Int Catalunya, Engn Sch Informat & Comunicat Technol, Barcelona, Spain

[4] Univ Politecn Cataluna, Operat Res Stat & Simulat, Barcelona, Spain

[5] Univ Politecn Cataluna, IT Lab, Barcelona Sch Informat, Barcelona, Spain

[6] Univ Politecn Cataluna, Ctr Cooperat Dev, Barcelona, Spain

[7] Univ Politecn Cataluna, Univ Extens, Barcelona, Spain

来源：

INTERNATIONAL JOURNAL OF TECHNOLOGY AND HUMAN INTERACTION | 2005年 / 1卷 / 04期

关键词：

ERP implementation; goals/questions/metrics; metrics; user involvement and participation;

D O I：

10.4018/jthi.2005100101

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

ERP implementation success is influenced by a large number of factors, which most of the time are difficult to measure objectively. User involvement and participation is one of the most cited critical success factors in ERP implementation projects, and one of the most critical ones for their satisfactory outcome. This study attempts to define a set of metrics for monitoring user involvement and participation within ERP implementation projects by using the goals/questions/metrics method. The results of this work are threefold. First, a literature review is presented on the user involvement and participation topic as related to ERP implementation projects. Second, a framework for monitoring user involvement and participation in ERP implementation projects is proposed. And third, a goals/questions/metrics preliminary plan is proposed to monitor and control user involvement and participation within ERP implementation projects.

引用

页码：1 / 16

页数：16

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