QUANTITATIVE APPLICATION OF THE SERVQUAL MODEL IN THE HOTEL INDUSTRY

被引：0
|
作者：
Markovic, Suzana [1 ]
机构：
[1] Sveuciliste Rijeci, Fak Turisticki & Hotelski Menadzment Opatiji, Rijeka, Croatia
来源：
TOURISM AND HOSPITALITY MANAGEMENT-CROATIA | 2005年 / 11卷 / 01期
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中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
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页码：179 / 191
页数：13
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