Experiencing smart working: a case study on workplace change management in Italy

被引:19
|
作者
Tagliaro, Chiara [1 ]
Ciaramella, Andrea [1 ]
机构
[1] Politecn Milan, Dept Architecture Built Environm & Construct Engn, Milan, Italy
关键词
Downsizing; Post occupancy evaluation; Corporate real estate; Smart working; Hot-desking; Workplace change management;
D O I
10.1108/JCRE-10-2015-0034
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
Purpose - The purpose of this paper is to share the insights gained by a recent research and consultancy work performed by the authors accompanying an organization in workplace change management. The inception of the new ways of working may lead a company to rethink the office space toward downsizing, with the main objectives to shrink occupancy costs and enhance workers' productivity. The shift to a new office building and a smart working model needs to be well managed and verified ex-post. The application of a post-occupancy study can help fine-tune real and perceived quality with the enhancement of both space and people's performance. Design/methodology/approach - The experience is presented as a case study. Data have been collected through the triangulation of different methodologies, both quantitative and qualitative. Walk-throughs, observations, questionnaires, interviews and focus groups have been conducted. Interpolation and interpretation of all the information obtained led to a critical synthesis that this paper aims at disclosing. Findings - Inter-disciplinary collaboration between corporate real estate, facilities management and human resources departments, with employees' involvement, has been fundamental for gaining useful insights. Research limitations/implications - It is necessary to extend the sample to obtain information at an epidemiological level. Originality/value - The research can be considered one of the few Italian contributions to the field of post-occupancy studies. Moreover, it can give new indications about the evolution of workplace features in an Italian context.
引用
收藏
页码:194 / 208
页数:15
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