Waiting times for primary care psychological therapy and counselling services

被引:12
|
作者
Trusler, Karen [1 ]
Doherty, Clare [1 ]
Mullin, Tracy [1 ]
Grant, Stewart [2 ]
Mcbride, Jenny [3 ]
机构
[1] Univ Leeds, Psychol Therapies Res Ctr, Leeds LS2 9JT, W Yorkshire, England
[2] Dumfries & Galloway NHS, Dept Psychol Serv & Res, Dumfries, Scotland
[3] Cardiff & Vale NHS Trust, Counselling Primary Care Serv, Psychol & Counselling Directorate, Cardiff, S Glam, Wales
来源
关键词
Waiting times; primary care; counselling; service quality management;
D O I
10.1080/14733140600581358
中图分类号
B849 [应用心理学];
学科分类号
040203 ;
摘要
Waiting times for primary care psychological therapy and counselling are an increasingly important area by which the effectiveness of service delivery is measured. Authorities and advisory bodies advocate a reduction in waiting times and improvements in waiting list management (Department of Health, 1999, 2001, 2004; Healthcare Commission, 2005a; Health and Social Care Advisory Service, 2002). Research and practice both report large variations and inconsistencies in service waiting times. This paper uses the CORE National Research Database for Primary Care Psychological Therapies and Counselling (valid = 31882 clients) to develop benchmarks that services can use to measure their performance at a national level. Three time frames are analysed: Referral to first assessment, last assessment to first therapy, and referral to first therapy. The average waiting times were 8 weeks, 2 weeks, and 10 weeks respectively. The practical use of, and implications for these benchmarks within and between services and practitioners are explored by managers of primary care psychological therapy and counselling services. The discussion explores the significance of the benchmarks in relation to both political agendas and overall service performance. Initiatives to reduce waiting times and factors that may effect them are also discussed.
引用
收藏
页码:23 / 32
页数:10
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