CONFLICT MANAGEMENT IN SOCIAL INTERVENTION Perspective from social work

The Conflict is part of life for people, and in that sense is unquestionable the role given to the processes of social intervention conducted by social work professionals. Social workers, from its origins, have been linked to conflict management. However, the new social reality giving greater prominence to conflict situations, for which new analytical tools and techniques to address them are certainly needed. Mediation appears in this context as an effective formula for constructive conflict management. This article describes the results of a quantitative study to students of the Faculty of Social Work at the Complutense University of Madrid, in reference to the importance granted to training on conflict management. The results clearly show the interest of students for such training, and competence necessary for professional practice.