The Role of Mediation Strategies in Solving Interpersonal Conflicts

被引：5
|
作者：
Khachaturova, Milana R. [1 ]
Poimanova, Daria M. [2 ]
机构：
[1] Natl Res Univ, Higher Sch Econ, Psychol, Moscow, Russia
[2] Moscow City Psychol Pedag Univ, Sci Psychol, Moscow, Russia
来源：
CONFLICT RESOLUTION QUARTERLY | 2015年 / 33卷 / 01期
关键词：
D O I：
10.1002/crq.21131
中图分类号：
C [社会科学总论];
学科分类号：
03 ; 0303 ;
摘要：
We discuss the role of mediation strategies in solving interpersonal conflicts. Our results proved that the efficiency of the mediator's strategy differs depending on whether the conflict takes place in a separate dyad or in a dyad within a social group. The pressing strategy appeared to be the most effective when compared with others in solving conflicts that had arisen in a dyad within a social group. The facilitating strategy appeared to be the most effective in comparison with others in solving conflicts that had arisen in a separate dyad.
引用
收藏
页码：35 / 55
页数：21
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