Process Re-Engineering Success in Small and Medium Sized Enterprises

被引：2

作者：

Chang, Jeffrey ^{[1
]}

Levy, Margi ^{[2
]}

Powell, Philip ^{[3
,4
]}

机构：

[1] London South Bank Univ, London, England

[2] Univ Warwick, Warwick, England

[3] Univ Bath, Bath, Avon, England

[4] Univ Groningen, Groningen, Netherlands

来源：

INTERNATIONAL JOURNAL OF ENTERPRISE INFORMATION SYSTEMS | 2009年 / 5卷 / 03期

关键词：

Business Process Re-Engineering; Small and Medium Sized Enterprises;

D O I：

10.4018/jeis.2009070102

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

The factors that lead to business process re-engineering (BPR) success in small and medium-sized enterprises (SMEs) are not clearly understood. This article reviews the main contributing factors to BPR success using a framework that considers culture, structure, technology and resource. Eight Taiwanese case studies are used to explore issues contributing to, or impeding, successful process re-engineering in small firms. The analysis shows that BPR success is empowered by innovation, employee empowerment, top management commitment and strategic direction and is dependent upon customer relations, IS involvement and financial resources.

引用

页码：14 / 26

页数：13

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