OPEN ADVISORY WITH A SOCIAL BIAS: A CASE STUDY IN THE REFERENCE CENTER FOR SOCIAL ASSISTANCE

This study aimed to carry out an analysis of the Reference Center for Social Assistance (RCSA). The study unfolds the organizational structure of the RCSA and the policy of social assistance in the form of basic social protection, articulating as a way of mediation, from management-company to open advisories. The dialectical method was used in order to recognize the reality and convert it as knowledge in an exploratory and descriptive way, in the context of a qualitative approach, using the techniques of bibliographical reference, documentary and interview research. The results point to three main categories: services, management of RCSA and service orders, which are related to open advisories and to the Executive Secretariat. This way, the gaps that emerge when the existing problems are raised in the Reference Center of Social Assistance management are analyzed, under the prospect that their management can be analyzed through open advising, in order to show the joint management-company of RCSA from the perspective of advisories.