Making Usability Recommendations Useful and Usable

被引：0

作者：

Molich, Rolf ^{[1
]}

Jeffries, Robin ^{[2
]}

Dumas, Joseph S. ^{[3
]}

机构：

[1] Dialog Design, Skovkrogen 3, DK-3660 Stenlose, Denmark

[2] Google, Mountain View, CA 94043 USA

[3] Bentley Coll, Design & Usabil Ctr, Waltham, MA 02452 USA

来源：

JOURNAL OF USABILITY STUDIES | 2007年 / 2卷 / 04期

关键词：

Usability recommendation; usability comment; usability evaluation quality; usability evaluation problems; usability test report; usability evaluation report; usability testing; expert review; web evaluation; usability politics; persuasive communications;

D O I：

暂无

中图分类号：

TP3 [计算技术、计算机技术];

学科分类号：

0812 ;

摘要：

This paper evaluates the quality of recommendations for improving a user interface resulting from a usability evaluation. The study compares usability comments written by different authors, but describing similar usability issues. The usability comments were provided by 17 professional teams who independently evaluated the usability of the website for the Hotel Pennsylvania in New York. The study finds that only 14 of the 84 studied comments (17%) addressing six usability problems contained recommendations that were both useful and usable. Fourteen recommendations were not useful at all. Sixteen recommendations were not usable at all. Quality problems include recommendations that are vague or not actionable, and ones that may not improve the overall usability of the application. The paper suggests characteristics for "useful and usable recommendations," that is, recommendations for solving usability problems that lead to changes that efficiently improve the usability of a product.

引用

页码：162 / 179

页数：18

共 50 条

[1] Making usability data more usable
Gillan, DJ
Cooke, NJ
[J]. PROCEEDINGS OF THE HUMAN FACTORS AND ERGONOMICS SOCIETY 42ND ANNUAL MEETING, VOLS 1 AND 2, 1998, : 300 - 304
[2] Making usability data more usable
New Mexico State Univ, Las Cruces, United States
[J]. Proc Hum Factors Ergon Soc, (300-304):
[3] Usable usability
Tighe, PG
[J]. HEWLETT-PACKARD JOURNAL, 1996, 47 (06): : 88 - 93
[4] Making mobile requirements engineering tools usable and useful
Maiden, Neil
Seyff, Norbert
Gruenbacher, Paul
Otojare, Omo
Mitteregger, Karl
[J]. RE'06: 14TH IEEE INTERNATIONAL REQUIREMENTS ENGINEERING CONFERENCE, PROCEEDINGS, 2006, : 29 - +
[5] MAKING USABLE, USEFUL, PRODUCTIVITY - ENHANCING COMPUTER-APPLICATIONS
GOULD, JD
BOIES, SJ
LEWIS, C
[J]. COMMUNICATIONS OF THE ACM, 1991, 34 (01) : 74 - 85
[6] Making sense of accessibility in IT design -: usable accessibility vs. accessible usability
Pühretmair, F
Miesenberger, K
[J]. Sixteenth International Workshop on Database and Expert Systems Applications, Proceedings, 2005, : 861 - 865
[7] Use-inspired science: making science usable by and useful to decision makers
Wall, Tamara U.
McNie, Elizabeth
Garfin, Gregg M.
[J]. FRONTIERS IN ECOLOGY AND THE ENVIRONMENT, 2017, 15 (10) : 551 - 559
[8] Useful to Usable: Developing usable climate science for agriculture
Prokopy, Linda Stalker
Carlton, J. Stuart
Haigh, Tonya
Lemos, Maria Carmen
Mase, Amber Saylor
Widhalm, Melissa
[J]. CLIMATE RISK MANAGEMENT, 2017, 15 : 1 - 7
[9] Recommendations for Developing Useful and Usable Convection-Allowing Model Ensemble Information for NWS Forecasters
Demuth, Julie L.
Morss, Rebecca E.
Jankov, Isidora
Alcott, Trevor, I
Alexander, Curtis R.
Nietfeld, Daniel
Jensen, Tara L.
Novak, David R.
Benjamin, Stanley G.
[J]. WEATHER AND FORECASTING, 2020, 35 (04) : 1381 - 1406
[10] USEFUL ISNT ALWAYS USABLE
CHU, FT
[J]. LIBRARY JOURNAL, 1990, 115 (12) : 8 - 8

← 1 2 3 4 5 →