Changes, Challenges, and Opportunities for Student Services at One Baccalaureate Degree-Granting Community College

Objective: The objective of this study was to explore organizational changes within the area of student services at one baccalaureate degree-granting community college. Method: Data were collected via in-depth semistructured interviews with faculty and administrators, observations, and organizational documents. Results: Analysis revealed extensive changes in policies and practices related to (a) academic advising, (b) academic support services, (c) financial aid, and (d) student activities. Changes were slow, difficult, and met resistance from both internal and external stakeholders. Contributions: In addition to an understanding of how the institutionalization of baccalaureate degrees at the community college impacts student services, this study highlights implications for institutional policy and planning to help other colleges plan for implementation of 4-year degree programs. Areas for future research are discussed.