AN ORGANIZATIONAL COMMUNICATIONS PERSPECTIVE ON KNOWLEDGE-BASED MAIL SYSTEMS

被引：1
|
作者：
MOTIWALLA, L
AIKEN, M
机构：
[1] UNIV HARTFORD,DEPT MANAGEMENT,W HARTFORD,CT 06117
[2] UNIV MISSISSIPPI,DEPT MANAGEMENT & MKT,UNIVERSITY,MS 38677
来源：
INFORMATION & MANAGEMENT | 1993年 / 25卷 / 05期
关键词：
ORGANIZATIONAL COMMUNICATIONS; INTELLIGENT E-MAIL SYSTEMS; ORGANIZATIONAL COORDINATION; DISTRIBUTED OFFICE INFORMATION SYSTEMS; KNOWLEDGE-BASED SYSTEMS; EXPERT SYSTEMS;
D O I：
10.1016/0378-7206(93)90075-5
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
Knowledge-based mail systems (KMS) have been developed to sur-mount the communication barriers of traditional electronic mail systems. However, little attempt has been made to ground these systems in organizational communication (OC) theory. We have reviewed 14 existing KMSs; they provide a framework for classifying these systems in terms of the mechanistic, psychological, systems interaction, and interpretive-symbolic perspectives in OC theory. This framework provides a basis for resolving e-mail usage problems.
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页码：265 / 272
页数：8
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