PERSONALIZING NURSING CARE. AN ACTION RESEARCH APPROACH

Objectives: To evaluate the nursing care personalization process in hospitalization units. Methods: An action research was performed at hospitalization units selected by a convenience sample which guaranteed to carry it out. This process took five phases: approach and awareness, induction, interaction, implementation, and systematization. Results: 18 units started the personalization process but 2 did not finish it. A synthesis of the most relevant results from each phase is presented, including the arguments to make professionals participate in this action research, qualities needed to provide a humanized care, difficulties and facilities, targets, strategies and evaluation of this nursing care personalization process. Conclusion: Action research let professionals improved the personalization of the nursing care they provide at their hospitalization units, from strategies adapted to their particular contexts so as to advance to the targets they expected.