User Requirements Elicitation in Security and Counter-Terrorism: A Human Factors Approach

This paper presents work conducted as part the 'Shades of Grey' (EP/H02302X/1) research project that aims to develop scientific interventions for the detection of suspicious behaviors in public spaces. To provide an understanding of security and counter-terrorism work in different contexts the project adopted a human factors approach as part of a program of user requirements gathering exercises. These activities focussed on the needs of different end-users and stakeholders, ranging from frontline security personnel, managers and strategic security policy makers. By taking a user-centred approach, the discipline of human factors can be integrated into the security/counter-terrorism domain to support the design of practical security solutions. This paper presents a case study investigation using data collected from three security agencies. Common themes are explored, ranging from ` the importance of temporal measures' to ` enhancing positive user experiences'. These factors are discussed in relation to the practical application of human factors methods within security research.