A COMMUNICATION-SKILLS PROGRAM FOR INCREASING PATIENTS SATISFACTION WITH GENERAL-PRACTICE CONSULTATIONS

被引:67
|
作者
EVANS, BJ
KIELLERUP, FD
STANLEY, RO
BURROWS, GD
SWEET, B
机构
[1] UNIV MELBOURNE,PARKVILLE,VIC 3052,AUSTRALIA
[2] CHISHOLM INST TECHNOL,CAULFIELD,AUSTRALIA
来源
关键词
D O I
10.1111/j.2044-8341.1987.tb02756.x
中图分类号
B849 [应用心理学];
学科分类号
040203 ;
摘要
引用
收藏
页码:373 / 378
页数:6
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