Exploring the Impact of Organizational Citizenship Behavior on Perceptions of E-Filing Success

被引：5
|
作者：
Carter, Lemuria [1 ]
McFadden-Wade, Gwendolyn [2 ]
Wells, Jean T. [3 ]
机构：
[1] Virginia Commonwealth Univ, Sch Business, Richmond, VA 23284 USA
[2] North Carolina A&T State Univ, Greensboro, NC USA
[3] Howard Univ, Sch Business, Washington, DC 20059 USA
来源：
INTERNATIONAL JOURNAL OF PUBLIC ADMINISTRATION IN THE DIGITAL AGE | 2016年 / 3卷 / 01期
关键词：
e-file; Information System Success; Online Tax Filing; Organizational Citizenship Behavior (OCB); Perceived Organizational Support (POS); Volunteer Income Tax Assistance (VITA);
D O I：
10.4018/IJPADA.2016010103
中图分类号：
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号：
1205 ; 120501 ;
摘要：
Organizational citizenship behavior (OCB) and perceived organizational support (POS) have been explored extensively in the literature. Davis (2013) highlights the need for more Information Systems (IS) research in this area. In this study the authors explore how technological advancements have improved the online tax filing process in the United States. In particular, we administered a survey to 102 Volunteer Income Tax Assistance program (VITA) Site Coordinators to explore the role of OCB and POS on user perceptions of e-filing system success. The results and implications for research and practice are discussed.
引用
收藏
页码：43 / 52
页数：10
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