User satisfaction with primary health care: an analysis of access and care

被引：16
|
作者：
Souza Gomide, Mariana Figueiredo [1 ]
Pinto, Ione Carvalho [2 ]
Bulgarelli, Alexandre Favero [3 ]
Pinheiro dos Santos, Alba Lucia [4 ]
Serrano Gallardo, Maria del Pilar [5 ]
机构：
[1] Univ Sao Paulo EERP USP, Escola Enfermagem Ribeirao Preto, Ave Bandeirantes,3900,Campus Univ, BR-14040902 Ribeirao Preto, SP, Brazil
[2] EERP USP, Dept Enfermagem MaternoInfantil & Saude Pnbl, Ribeirao Preto, SP, Brazil
[3] Univ Rio Grande do Sul FOUFRGS, Fac Odontol, Porto Alegre, RS, Brazil
[4] Univ Estadual Santa Cruz, Ciencias Saude, Ilheus, Ba, Brazil
[5] Univ Autonoma Madrid, Dept Med Prevent & Salud Publ Madrid, Madri, Spain
来源：
INTERFACE-COMUNICACAO SAUDE EDUCACAO | 2018年 / 22卷 / 65期
关键词：
Primary health care; Patient satisfaction; Health services accessibility;
D O I：
10.1590/1807-57622016.0633
中图分类号：
R1 [预防医学、卫生学];
学科分类号：
1004 ; 120402 ;
摘要：
This study aimed to analyze user satisfaction with access and care in Primary Health Care (PHC) based on non-urgent demand for emergency services. 28 non-urgent users of emergency services were intentionally interviewed across five health districts in the city of Riberao Preto in Sao Paulo State. These users had been treated in PHC at least once in the previous six months prior to data collection aimed at evaluating the services. Content analysis was used to analyze the interviews. The results showed there to be satisfaction with care received from health professionals in PHC and dissatisfaction with delays in arranging an appointment and with difficulty to receive care based on spontaneous demand. There was found to be no difference in the levels of satisfaction between the users from different health districts. The article concludes that obstacles to access to PHC services represent a barrier for populations wishing to receive care, with repercussions in terms of user satisfaction and high demand for emergency care.
引用
收藏
页码：387 / +
页数：19
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