A supplier development programme: the SME experience

Purpose - The purpose of this paper is to identify and understand the learning opportunities that exist for smaller organisations within the context of a supplier development and business improvement environment. Design/methodology/approach - Through case study research two pilot activities are presented. These are co-ordinated by a lead organisation (customer) and involve two micro firm suppliers. Findings - The research discusses the types of learning identified within two pilot activities and the benefits and issues for both the supplier and customer when undertaking development and improvement programmes. The results conclude that the collaborative nature of the supply chain environment is conducive to shared learning between the lead customer and the suppliers. Research limitations/implications - The case study approach taken for this exploratory research limits the generalisibility of the results. Yet, this research has started to understand how the smaller firm can benefit from supplier development activities. The challenge will be to sustain these activities by ensuring that double loop learning is achieved. Originality/value - The applied nature of this research should appeal to both the academic and the practitioner.