Virtual Reference Services at the Austrian National Library

被引：2
|
作者：
Mayr, Michaela [1 ]
机构：
[1] Osterreich Natl Bibliothek, Josefspl 1, A-1015 Vienna, Austria
来源：
BIBLIOTHEK FORSCHUNG UND PRAXIS | 2014年 / 38卷 / 02期
关键词：
Austrian National Library; virtual reference service; chatbot; chat; one-stop-shop;
D O I：
10.1515/bfp-2014-0037
中图分类号：
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号：
1205 ; 120501 ;
摘要：
As part of strategy development for the period 2012-2016 the Austrian National Library built a concept for new virtual reference services. The Department of Information Services was established as one-stop-shop for customers with information needs and coordinates the new services "Ask a Librarian", chat and chatbot. The article describes technical and organisational steps of the implementation, which took 1.5 years to realize, as well as experiences with the new services.
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页码：266 / 271
页数：6
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