The Role of Infrastructure Factors in Knowledge Management Implementation

This paper studies the role of infrastructure factors in implementing knowledge management in the National Iranian Copper Industries Company (NICICo). We evaluate the readiness level of the company for the implementation of knowledge management processes. Knowledge management readiness presents a measure of the degree to which an organization may be ready, prepared, or willing to obtain the benefits, which arise from implementation of knowledge management processes. We investigate the influence of three basic factors ( information technology system, knowledge process, and organizational culture) in implementing knowledge management processes. Data were collected via a survey instrument. The results show that current conditions regarding the three factors are not appropriate for implementing knowledge management in NICICo. Alongside utilizing knowledge management tools and techniques and prior to implementing a new technology, it is necessary to realize these tools and merge them with human resources and with the organizational culture; this is because culture plays a key role in knowledge management implementation. The requirements for successful implementation of knowledge management include gaining a complete understanding of the relevant business culture through the different levels of the organizational hierarchy, as well as identifying vital factors for success. This has not yet been achieved in NICICo. Copyright (C) 2015 JohnWiley & Sons, Ltd.