CUSTOMER SERVICE - HOW TO ACHIEVE TOTAL CUSTOMER SATISFACTION - PEEL,M

被引：0
|
作者：
PESTER, J
机构：
来源：
JOURNAL OF GENERAL MANAGEMENT | 1988年 / 13卷 / 04期
关键词：
D O I：
10.1177/030630708801300415
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
引用
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页码：136 / 137
页数：2
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