Purpose - The purpose of the present paper is to examine the role of sensitivity training (ST) methods at higher education institutions as a service provider for future managers' qualifications. Design/methodology/approach - A qualitative content analysis of the narratives logs of participants of a ST was carried out. Findings - The data collected reveal influential impact of ST on MBA students. It discusses the students' journey from unknowing to knowing through self-discovery route. Specifically, there are five connecting points in ST: experience, trust, understand, learn and apply. At an abstraction level, overall this experience can be equated with feeling of being "self rejuvenated". Research limitations/implications - The study is confined to the participants of MBA-HR course. More insights can be obtained by replicating the study for participants from different programmes. Originality/value - The original contribution of the study lies in revisiting the experiential learning (EL) process in ST. ST is a kind of EL, yet different in the process, as it mediates through trust building.
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Wolverhampton Univ, Fac Educ Hlth & Wellbeing, Wolverhampton WV1 1DJ, W Midlands, EnglandWolverhampton Univ, Fac Educ Hlth & Wellbeing, Wolverhampton WV1 1DJ, W Midlands, England
Simpson, Graeme
Nowacki, Katja
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Univ Appl Sci & Arts, Fac Appl Social Studies, Dortmund, GermanyWolverhampton Univ, Fac Educ Hlth & Wellbeing, Wolverhampton WV1 1DJ, W Midlands, England
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Ersta Skondal Univ Coll, Dept Palliat Care Res, Stockholm, SwedenErsta Skondal Univ Coll, Dept Palliat Care Res, Stockholm, Sweden
Hakanson, Cecilia
Sahlberg-Blom, Eva
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Univ Orebro, Sch Hlth & Med Sci, Orebro, SwedenErsta Skondal Univ Coll, Dept Palliat Care Res, Stockholm, Sweden
Sahlberg-Blom, Eva
Ternestedt, Britt-Marie
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Ersta Skondal Univ Coll, Dept Palliat Care Res, Stockholm, Sweden
Ersta Skondal Univ Coll, Dept Hlth Care Sci, Stockholm, Sweden
Stockholms Sjukhem Fdn, Res Dev & Educ Unit, Stockholm, SwedenErsta Skondal Univ Coll, Dept Palliat Care Res, Stockholm, Sweden
Ternestedt, Britt-Marie
Nyhlin, Henry
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Karolinska Univ Hosp, Gastro Ctr, Huddinge, SwedenErsta Skondal Univ Coll, Dept Palliat Care Res, Stockholm, Sweden