QUALITY-CONTROL TECHNIQUES IN CHILE

Problems with product quality do not necessarily hinder transfers of technology. Handling them can be an objective of such transfers, as in the Chilean automobile industry where a parent company is introducing new methods for organizing production in its subsidiary. This transfer combines the installation of new quality-control machines with methodical training of the personnel so as to make employees aware of the need for quality. A social compromise about wages and skills is part of the technical success of this operation.