The Effects of Involvement and Social Support on Frontline Employee Outcomes: Evidence From the Albanian Hotel Industry

被引:11
|
作者
Karatepe, Osman M. [1 ]
机构
[1] Eastern Mediterranean Univ, Sch Tourism & Hospitality Management, Via Mersin 10, Gazimagusa, Northern Cyprus, Turkey
关键词
involvement; support; satisfaction; frontline employees; hotels; Albania;
D O I
10.1080/15256480903202417
中图分类号
F [经济];
学科分类号
02 ;
摘要
Using data from the Albanian hotel industry, this study developed and tested a model that examined the relationships of psychological involvement and social support with frontline employees' outcomes. The results revealed that family involvement and family support increased family satisfaction, while job involvement and work support amplified job satisfaction. Contrary to our predictions, work support did not significantly affect family satisfaction and family support did not demonstrate any significant relationship with job satisfaction. The results lent empirical support to the significant negative effects of both work and family support on turnover intentions. The results also showed that lower job satisfaction led to higher turnover intentions. In contrast, family satisfaction was found to exacerbate employees' turnover intentions. Implications of the results and future research directions are presented in the study.
引用
收藏
页码:326 / 343
页数:18
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