IMPROVING SERVICE QUALITY

被引:0
|
作者
EDVARDSSON, B [1 ]
SCHEUING, EE [1 ]
机构
[1] ST JOHNS UNIV,BUSINESS RES INST,NEW YORK,NY
关键词
D O I
暂无
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
引用
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页码:4 / 5
页数:2
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