IMPROVING SERVICE QUALITY

被引：0
|
作者：
EDVARDSSON, B [1 ]
SCHEUING, EE [1 ]
机构：
[1] ST JOHNS UNIV,BUSINESS RES INST,NEW YORK,NY
来源：
INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT | 1995年 / 6卷 / 02期
关键词：
D O I：
暂无
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
引用
收藏
页码：4 / 5
页数：2
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