Developing and using a performance management framework: a case study

Purpose - The purpose of this paper is to define corporate performance management, provide an overview of the Regulation and Quality Improvement Authority's performance management framework (PMF) and explain how the PMF might be used to enhance organisational effectiveness. Design/methodology/approach - The paper takes the form of a case study. Findings - This paper describes the performance management framework developed by the Regulation and Quality Improvement Authority in Northern Ireland, and identifies how such a framework may be proactively used to enhance organisational effectiveness. Research limitations/implications - The findings are limited to the analysis of the development and use of a performance management framework within a single organisation. Originality/value - This paper has contributed to the debate on performance management by outlining a mechanism by which a performance management framework can be utilised in practice to fundamentally challenge the organisation and provide a platform for action and improvement.