The User Requirement Survey and Analysis System of Knowledge Management for Laboratories in Universities

Knowledge plays a vital role in research-based laboratories, while compared to knowledge management theory and practice in enterprises with business background, the counterpart in academic field is received little attention. Aiming to better understand and analyze the process of knowledge sharing and creation in laboratories of universities, this paper conducts a questionnaire survey in East China University of Science and Technology (ECUST). It extracts useful information and knowledge from survey results by using an analysis system based on multiple criteria formulation and reference point method. Most important and critical problems are discovered by the positive and negative evaluations in terms of academic knowledge creation process. Then some suggestions are put forward in order to improve the knowledge sharing and creation in labs.