Mobile devices and weak ties: a study of vision impairments and workplace access in Bangalore

Purpose: To explore ways in which social and economic interactions are changed by access to mobile telephony. Method: This is a mixed-methods study of mobile phone use among 52 urban professionals with vision impairments in Bangalore, India. Results: Interviews and survey results indicated that mobile devices, specifically those with adaptive technology software, play a vital role as multi-purpose devices that enable people with disabilities to navigate economically and socially in an environment where accessibility remains a significant challenge. Conclusions: We found that mobile devices play a central role in enabling and sustaining weak ties, but also that these weak ties have important gender-specific implications. We found that women have less access to weak ties than men, which impacts women's access to assistive technology (AT). This has potential implications for women's sense of safety and independence, both of which are strongly related to AT access.