Exploring the antecedents of quality commitment among employees: an empirical study

Purpose - The purpose of this paper is to explore the major factors that impact the quality commitment of employees in organizations. Design/methodology/approach - The paper uses a cross-sectional design and the propositions are validated through two sample surveys conducted in two separate organizations in Turkey. Findings - The study presents four independent variables as the major factors affecting quality commitment of employees, viz. the leadership commitment towards quality; the quality orientation of the organization; team effectiveness and effectiveness of quality-related communication. The four hypotheses are found to be valid. Originality/value - The paper attempts to contribute towards the literature on quality commitment of employees. So far, studies on quality commitment have been quite limited and hence this effectively fills a gap in the literature. Examination of data collected from a government ministry and a manufacturing company reveals some significant findings, which contributes to quality management literature.