AN INFORMATION INFRASTRUCTURE FOR INNOVATIVE MANAGEMENT OF GOVERNMENT

Can TQM be implemented in government or can government be reinvented without appropriate information systems? Rebecca Hendrick argues that information systems are fundamental to the success of the innovative management approaches that are becoming popular at all levels of government. There is, however, little discussion in the current literature of the role of information systems in the management of government which can then be used to demonstrate the importance of information systems for innovative management. Hendrick addresses this problem by proposing a framework for an information infrastructure that connects crucial elements of innovative management, such as monitoring and evaluation, with different types of information systems, organizational functions, and decisions. She also discusses some implications of information system design, development, and application for government management and the field of public administration.