REDEVELOPING AND LAUNCHING A UNIQUE SERVICE OFFERING

被引：0
|
作者：
GRONROOS, C
SAND, HA
机构：
来源：
SERVICE EXCELLENCE : MARKETINGS IMPACT ON PERFORMANCE | 1989年
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中图分类号：
F [经济];
学科分类号：
02 ;
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页码：175 / 188
页数：14
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