Online Shopping Adoption in Delhi NCR - An Empirical Study

About 40 million consumers purchased products and services online this year and with better infrastructure in terms of logistics, broadband and internet-ready devices, the number is expected to grow to 65 million by the end of 2015. Improved accessibility to the internet and world wide web have made it easier and cheaper for businesses and consumers to interact and conduct commercial transactions electronically as compared the traditional approach of visiting retail stores. Primary data has been collected from respondents engaging in online purchases on 31 parameters which were then reduced to a fewer number of factors through factor analysis. This research offers insights into the linkage between e-shopping and customers' decisions to shop or not shop online. This information can help online marketers and retailers develop appropriate market strategies, design and implement technological initiatives and take the right decisions to retain current customers and attract new customers. If online marketers and retailers can better understand their customers, they can improve their product and service offerings and strengthen their competitive advantage. An E-M Online Shopping Adoption Model is tested and validated by significantly relating the factors affecting online shopping adoption.