Difficulties in ISO 9001 implementation in Manufacturing and Service Organizations: Empirical Evidence from Serbia-Montenegro

被引：0

作者：

Diaye, Marc ^{[1
,2
]}

Pekovic, Sanja ^{[3
,4
]}

Krivokapic, Zdravko ^{[5
]}

Jovanovic, Jelena ^{[5
]}

Vujovic, Aleksandar ^{[5
]}

机构：

[1] Ctr Etud Emploi, Evry, France

[2] Univ Evry EPEE, Evry, France

[3] Ctr Etud Emploi, Champs Sur Marne, France

[4] Univ Marne La Vallee, Champs Sur Marne, France

[5] Univ Montenegro, Podgorica, Montenegro

来源：

INTERNATIONAL JOURNAL FOR QUALITY RESEARCH | 2008年 / 2卷 / 01期

关键词：

ISO; 9001; certification; manufacturing sector; service sector;

D O I：

暂无

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

We have tried in this paper over an original data set, to quantify the problems faced by firms from Serbia-Montenegro during the implementation of ISO 9001 and to check statistically if firms from the manufacturing and the service sectors faced the same type of problems. Two main results can be drawn from our paper. Firstly we show that firms from Serbia-Montenegro mainly faced << training and efficiency >> related problems. This result makes sense since it seems that firms from Serbia-Montenegro unfortunately do not involved their employees in the certification process while it is one the main request of the 6.2.2 of the ISO 9001 standard. Secondly, we show that manufacturing and service firms faced the same types of problem except for the "infrastructure related problems". This result makes also sense since it reveals the fact that in Serbia-Montenegro, infrastructure is more present in manufacturing sector than in service one.

引用

页码：35 / 41

页数：7

共 35 条

[1] Barriers to ISO 9001 Implementation in Moroccan Organizations: Empirical Study
Bounabri, Noussaiba
El Oumri, Ahmed Amine
Saad, Elmadani
Zerrouk, Latifa
Ibnlfassi, Amina
[J]. JOURNAL OF INDUSTRIAL ENGINEERING AND MANAGEMENT-JIEM, 2018, 11 (01): : 34 - 56
[2] The heterogeneous implementation of ISO 9001 in service-oriented organizations
Chountalas, Panos T.
Magoutas, Anastasios I.
Zografaki, Eleni
[J]. TQM JOURNAL, 2020, 32 (01): : 56 - 77
[3] Insights into the reasons behind the limited implementation of ISO 9001 certification: empirical evidence from Yemen
Aamer, Ammar Mohamed
Al-Awlaqi, Mohammed Ali
Mandahawi, Nabeel
[J]. TQM JOURNAL, 2021, 33 (02): : 358 - 378
[4] The implementation and performance outcomes of ISO 9000 in service organizations An empirical taxonomy
Lee, Peter
To, W.
Yu, Billy
[J]. INTERNATIONAL JOURNAL OF QUALITY & RELIABILITY MANAGEMENT, 2009, 26 (07) : 646 - +
[5] Key Antecedents and Consequences of Employee Engagement: Empirical Evidence from ISO 9001 Certified Organizations Operating in the ICT Sector
Kokkina, Dimitra
Chountalas, Panos T.
Magoutas, Anastasios I.
[J]. QUALITY-ACCESS TO SUCCESS, 2020, 21 (179): : 59 - 71
[6] The effect of TQM practices on operational performance: an empirical analysis of ISO 9001: 2008 certified manufacturing organizations in Ethiopia
Adem, Mulugeta Kebede
Virdi, Sandeep Singh
[J]. TQM JOURNAL, 2021, 33 (02): : 407 - 440
[7] An AHP-based Study of WCM Implementation Factors in ISO 9001 Certified Manufacturing Organizations in Trinidad and Tobago
Ramoutar, Krystal
Syan, Chanan S.
[J]. WORLD CONGRESS ON ENGINEERING 2009, VOLS I AND II, 2009, : 709 - 714
[8] A Strategy Tripod Perspective on ISO 9001 Adoption: Evidence From Chinese Manufacturing Firms
Wang, Jiangang
Liu, Fanghong
Wu, Jie
[J]. IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT, 2023, 70 (11) : 3990 - 4004
[9] Developing and validating a model of ISO 9001 effectiveness gap: empirical evidence from China
Sun, Xiaojing
Wen, Decheng
Yan, Dongwei
Li, Yaping
[J]. TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, 2019, 30 : S274 - S290
[10] DEVELOPING AND VALIDATING A MODEL OF ISO 9001 EFFECTIVENESS GAP: EMPIRICAL EVIDENCE FROM CHINA
Sun, Xiaojing
Wen, Decheng
Yan, Dongwei
[J]. IRF2018: PROCEEDINGS OF THE 6TH INTERNATIONAL CONFERENCE ON INTEGRITY-RELIABILITY-FAILURE, 2018, : 1383 - 1386

← 1 2 3 4 →