Managing complex socio-technical systems: A proactive approach to airport security

The purpose of security checks at airports is to achieve a reduction in the risk of malevolent attacks on the aviation system. The introduction of new security measures aims at reducing this perceived level of risk, and often takes place as a direct reaction to (attempted) attacks. This procedure means that offenders remain one step ahead of security agents. The aim of the approach presented here is to overcome this shortfall by supporting decision-making in the context of airport security by a systematically created knowledge base. The combination of two well-accepted methods - scenario analysis and structural complexity management - supports a structured knowledge acquisition process that serves as a basis for the proactive identification of system weaknesses. Furthermore, this combination of methods can be applied to the search for optimisation potentials concerned with possible future threats. The basis for the approach is composed of threat scenario components, security measures and dependencies between these elements. A Multiple-Domain Matrix is applied for system modelling. Clustering of threat scenarios and intensity of relations to security measures are used for analysis. The interpretation of findings makes use of portfolio representations.