Relational Exploitation: the Informal Organization of Day Labor Agencies

Recent controversies have drawn attention to the growing day labor industry in the U.S. While academics and activists have documented and criticized day labor agencies' practice of externalizing costs onto the workforce, less attention has been paid to the informal organization of this form of work. At first glance, the day labor industry may appear to be little more than an anonymous "spot market," but this glosses over the subtle relational and reputational dynamics at play. This article uses qualitative and quantitative evidence to uncover the informal order of the day labor hall, as experienced by homeless workers. Dispatcher discretion over the allocation of jobs leads day laborers to adopt several strategies for combating anonymity in this market. We argue that dispatchers' perceptions of workers' loyalty and reliability shape the allocation of rewards, thus inserting a small measure of stability into this highly contingent form of work.