Lean Management and continuous Improvement Process in Hospitals

被引：0
|
作者：
Weimann, E. [1 ,2 ]
机构：
[1] Univ Kapstadt, Univ Klin Kapstadt, Kapstadt, South Africa
[2] Univ Kapstadt, Wirtschaftswissensch Fak, Kapstadt, South Africa
来源：
PNEUMOLOGE | 2018年 / 15卷 / 03期
关键词：
D O I：
10.1007/s10405-018-0177-7
中图分类号：
R56 [呼吸系及胸部疾病];
学科分类号：
摘要：
Overcrowding and congestion of emergency departments worldwide lead to increased incidents, compromise patient safety and overburden staff. In addition, patients and referring doctors are disappointed with service delivery. Standardized project management, change management, continuous improvement process and lean management principles should be regularly applied management tools for hospitals. Based on a case scenario this article highlights the application of various management tools to improve patient centeredness and enhance staff and patient satisfaction.
引用
收藏
页码：202 / 208
页数：7
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