Enhancing Business Intelligence Tools: A systems Thinking Approach

Business intelligence is the set of tools, processes, practices, and people that are used to implement useful information to support decision making in the organisation. System thinking is a new paradigm that enhance decision making by describing dynamic relationships that influence the behaviours of systems. This paper illustrates the importance of implementing system thinking in BI Tools by providing the ability to see the world as a complex system, where "you cannot just do one thing" and that "everything is connected to everything else". It is a holistic worldview that enables people to act in consonance with the best interest of the system as a whole and thus enhance the learning loop through various system thinking tools such system dynamics approach.