共 50 条
- [2] Changing the concept and measure of service quality in academic libraries [J]. JOURNAL OF ACADEMIC LIBRARIANSHIP, 1996, 22 (03): : 181 - 190
- [3] MUNICIPAL SERVICE: CONCEPT, CHARACTERISTICS, PRINCIPLES [J]. VESTNIK PERMSKOGO UNIVERSITETA-JURIDICHESKIE NAUKI, 2012, (02): : 64 - 70
- [6] Sociology of state and municipal government service - A program-concept [J]. SOTSIOLOGICHESKIE ISSLEDOVANIYA, 1996, (06): : 102 - 110
- [8] ABB Full Service concept - a measure of production efficiency [J]. PAPERI JA PUU-PAPER AND TIMBER, 2003, 85 (06): : 318 - +
- [10] A quality of service concept for wireless ATM [J]. IEEE ATM '97 WORKSHOP, PROCEEDINGS, 1997, : 381 - 390