Public Management and Operational Research: performance evaluation of Agencies of Social Security

This work utilizes DEA (Data Envelopment Analysis) methodology to evaluate the efficiency of the 22 Agencies of Social Security in Fortaleza-BRAZIL (APS-GEXFOR). DEA utilizes linear programming whose analytic structures nucleus is formed from the original model CCR (Charnes, Cooper, Rhodes). When applied to DMU (Decision Making Units), it defined inefficient and efficient units, drawing an Efficiency Border. In the application, the model DEA-CCR was used and it implemented by the software DEA-Solver (c). The Social Security agency (INSS) has an indicator of performance. Some variables in the model implemented derive from these indicators. Others derive from information disposed by the Information Systems Corporation. DEA evaluation of efficiency of the APS-GEXFOR permitted: to identify the best practices, to measure the participation of each variable involved in the unit evaluation, and to project the inefficient units in the border of efficiency, identifying goals to be reached in order to become efficient among the units observed.