Development of corporate social responsibility projects in Angola

Purpose - This paper aims to consider the development of corporate social responsibility (CSR) projects by Catoca, a diamond mining company in Angola, along with the effectiveness of these projects, and the benefits to stakeholders. Design/methodology/approach - The research method used was direct observation and semi-structured interview with executives and administrative employees of the company, and collaborators of CSR projects, during 2010, 2011 and 2012. We also analyse documents about CSR projects developed by Catoca and identify the challenges faced. Findings - The management of CSR projects is hampered by the low disclosure of results and the absence of social indicators. This may generate inadequate results compared to investment. The assumption of low stakeholder expectation and the absence of social indicators may lead to neo-philanthropic or preconceived actions that ignore local peculiarities. Research limitations/implications - This study is limited to one company, and the lack of social indicators means it is difficult to evaluate the reported results. Practical implications - This paper improves understanding of the challenges involved in CSR projects in Africa and may also be useful for companies that develop CSR projects, drawing attention to issues that could compromise the proper use of resources and hamper results. Social implications - This study considers Angola, which is using its natural resources to boost economic and social development, establish partnerships with foreign companies and encourage the development of CSR programmes which often end up filling gaps left by the absence of government action. Originality/value - This study contributes to the largely under-researched area of CSR projects in Angola.