Building a Foundation of Health Literacy with Ask Me 3 (TM)

被引：10
|
作者：
Six-Means, Amy [1 ]
Bauer, Thomas K. [2 ]
Teeter, Reba [3 ,6 ]
Segraves, Denise [4 ,7 ]
Cutshaw, Lisa [3 ,8 ]
High, Louann [5 ,9 ]
机构：
[1] Forsyth Med Ctr, Hanesbrans Hlth Learning Ctr, 3333 Silas Creek Parkway, Winston Salem, NC 27103 USA
[2] Novant Hlth, Winston Salem, NC 27103 USA
[3] Forsyth Med Ctr, Winston Salem, NC 27103 USA
[4] Novant Med Grp, Winston Salem, NC 27103 USA
[5] Presbyterian Hosp Matthews, Matthews, NC 28105 USA
[6] Forsyth Med Ctr, Patient Relat Patient Educ, Winston Salem, NC 27103 USA
[7] Novant Med Grp, Dis Management, Winston Salem, NC 27103 USA
[8] Forsyth Med Ctr, Cardiopulmanary Serv, Winston Salem, NC 27103 USA
[9] Presbyterian Hosp Matthews, Women Serv & Special Care Nursery, Matthews, NC 28105 USA
来源：
JOURNAL OF CONSUMER HEALTH ON THE INTERNET | 2012年 / 16卷 / 02期
关键词：
attitudes of health personnel; evidence-based medicine; health literacy; health outcomes; organizational innovation; patient education; patient-physician relations; patient participation; patient-centered care; patient satisfaction; patient care; patient safety; quality improvement; staff development; teamwork;
D O I：
10.1080/15398285.2012.673461
中图分类号：
R1 [预防医学、卫生学];
学科分类号：
1004 ; 120402 ;
摘要：
Extensive research has linked low health literacy and negative patient outcomes. It has found that these outcomes are due to a lack of understanding caused by low literacy, discomfort with asking questions, use of medical terminology, anxiety caused by the condition itself, and forgetfulness - all of which are key components of health literacy. Ask Me 3 (TM), a program created by the Partnership for Clear Health Communication, has shown positive results in addressing these which in turn have significantly improved patient outcomes. In 2010, Novant Health implemented this program throughout the organization. Increased awareness of health literacy concerns, which became more noticeable to providers and clinicians as the program was practiced, led to the development of patient education materials using this program as a guideline.
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页码：180 / 191
页数：12
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