Optimizing Your ERM: The Application of Business Process Management to Operations

被引：0

作者：

England, Lenore ^{[1
]}

Fu, Li ^{[1
]}

Miller, Stephen ^{[1
]}

机构：

[1] Univ Maryland Univ Coll, Informat & Lib Serv, 3501 Univ Blvd East,Room 1271, Adelphi, MD 20783 USA

来源：

TECHNICAL SERVICES QUARTERLY | 2012年 / 29卷 / 04期

关键词：

business process management; BPM; electronic resources management; ERM; Six Sigma; University of Maryland University College;

D O I：

10.1080/07317131.2012.705720

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

Organization of electronic resources management (ERM) operations is critical. To build a more effective organizational structure, the ERM team at the University of Maryland University College (UMUC) studied business process management (BPM) principles and applications, including business process reengineering, Six Sigma, and Total Quality Management programs. Six Sigma was adapted to reorganize ERM workflows. The existing infrastructure was rebuilt using small, manageable projects, in order to optimize operations and end up with big results. Planning for the future, the ultimate goal is to attempt to use other BPM principles to coordinate diverse ERM functions throughout UMUC.

引用

页码：265 / 279

页数：15

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