A CHANGE PROCESS FOR ADAPTING ORGANIZATIONS TO A TOTAL QUALITY MANAGEMENT STRATEGY

被引：10
|
作者：
KENNERFALK, L
KLEFSJO, B
机构：
[1] Division of Quality Technology and Statistics, Luleå University of Technology
来源：
TOTAL QUALITY MANAGEMENT | 1995年 / 6卷 / 02期
关键词：
D O I：
10.1080/09544129550035521
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
The structure of the organization is often a major obstacle for organizations that want to adopt a total quality management (TQM) strategy. A process-oriented organization is more suitable for a TQM strategy than a function-oriented organization. Modern methods for improvements, such as QFD, process management, policy deployment and benchmarking, can help organizations to adapt to a process orientation.
引用
收藏
页码：187 / 197
页数：11
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