Crossing the Quality Chasm: Opportunities for the Employee Assistance Program Field

The core services and values of Employee Assistance Programs (EAPs) have undergone many changes throughout their six-decade history. Originally designed as an occupational resource to address workforce performance and impairment due to alcoholism, the field has expanded into a more comprehensive range of behavioral health services. In the wake of these changes, the field finds itself in search of a true identity so that it can survive as a distinct profession. This article proposes a new quality framework for guiding the future direction of the EAP field. (C) 2004 by The Haworth Press, Inc. All rights reserved.