The importance of communicating cause-related marketing (CRM) strategies in South Africa

It is the contention of this article that South African companies should use a cause-related marketing (CRM) strategy to advance their business objectives, and at the same time communicate their involvement in uplifting and investing in society. Communicating corporate socially responsible activities is important for a number of reasons. It is necessary to create awareness and an understanding of current corporate social responsibility (CSR) policies, strategies and attitudes, and to define an integrated strategy for the future. These policies and activities must be communicated internally and externally in order to enhance an organisation's reputation, loyalty and relationship among all stakeholders. This could ultimately lead to potential increases in customer traffic and sales that will positively affect the bottom line and lead to bigger corporate social investments by a company. Besides these advantages, effective cause-related marketing strategies could also secure preferential treatment of investors within a highly competitive business environment.