Support of identification and confrontation of problem-situations (Siesp)

Develops and applies the Support of Identification and Confrontation of Problem-Situations. Under the descriptive point of view, this resource intends to amplify and explicit information about problematic situations that exist in organizations, but that are not perceived easily. Under the prescriptive point of view, this support based on Soft System Methodology (SSM) amplifies and explicits a knowledge used to convert informed decisions into opportune actions to confront those situations squared before as problematic because they cause or have potential to cause undesirable consequences. The specific context in focus is the information system of National Electric Energy Agency. The result of this work is reported in this article. Other works can be done with the purpose to apply this Support in other organizational realities in order to consolidate it as a valuable resource to amplify, explicit and exploit knowledge.