Technology deployment process model

Organisations frequently deploy a range of new or improved technologies in order to improve their performance (efficiency and effectiveness). However, the literature has thus far primarily investigated Information Technology (IT) deployment issues and success factors, which may not be relevant or sufficient in the context of other technology types. Moreover, the literature usually discusses high-level success factors without identifying relevant low-level activities and their interdependencies. Specific guidance on how such activities may best be arranged in a process model is also lacking. Based on a one-year-long ethnographic study and one in-depth case study in the Australian Defence Organisation, this paper presents a normative technology-neutral process model comprising 61 activities thought to be necessary and sufficient for effective technology deployment.