Comprehensive efficiency evaluation of social responsibility of Chinese listed logistics enterprises based on DEA-Malmquist model

Corporate social responsibility (CSR) has become an important factor for enterprises to improve their core competitiveness. As a sunrise industry, logistics industry should pay more attention to the social responsibility to achieve sustainable development. First of all, according to the current literature and industry characteristics, this paper establishes input indicators from three aspects of customers, employees and society, and chooses total assets and net profit as output indicators. Then the annual comprehensive technical efficiency of Chinese listed logistics enterprises is obtained by data envelopment analysis (DEA) method, and its static analysis is carried out. Moreover, based on the time series data of 2015–2019,the dynamic evaluation of the development for each enterprise is carried out by using the total factor productivity index of Malmquist model. Results show that the input–output transforming efficiency of social responsibility of Chinese listed logistics enterprises has improved, and the consciousness of corporate social responsibility is gradually strengthening, but most enterprises still need to adjust their social responsibility input scale and improve management according to the actual situation; The low comprehensive efficiency of some listed logistics enterprises is caused by factors such as the scale of corporate social responsibility input, management, company's rules and other factors. Finally, according to the results, the advantages and disadvantages of each enterprise are analyzed, and reasonable suggestions are put forward.