Methodological problems in QFD and directions for future development

被引：0
|
作者：
Ibo van de Poel
机构：
[1] Delft University of Technology,Department of Philosophy, School of Technology, Policy and Management
来源：
Research in Engineering Design | 2007年 / 18卷
关键词：
Quality function deployment; Product development; Methodology; Arrow’s Impossibility Theorem; Market segments; Optimization;
D O I：
暂无
中图分类号：
学科分类号：
摘要：
Quality function deployment (QFD) is a popular tool for product development in industry. QFD aims at setting targets for product characteristics so that products optimally meet customer demands. In this article, the focus is not on the actual effects of QFD but on more fundamental possibilities and limitations of QFD. In particular, I will discuss a number of methodological problems in QFD. One of the most disturbing methodological problems is the impossibility of translating individual into collective customer demands and the impossibility of translating customer demands into engineering characteristics without violating one or more very reasonable conditions. These problems are due to Arrow’s Impossibility Theorem. I discuss whether a number of alternative QFD approaches are helpful in overcoming these methodological problems and suggest directions for the further development of QFD and for research.
引用
收藏
页码：21 / 36
页数：15
相关论文
共 50 条
12345