Collaborative Technology in the Classroom: A Review of the GSS Research and a Research Framework

Over the past several years, a number of research studies have investigated the application of group support system (GSS) technology to the classroom. The purpose of this paper is twofold: (1) to summarize and assess what has been learned from this emerging body of research, and (2) to draw on the GSS and cooperative learning literatures to construct a framework to guide future studies. The review of research studies reported in this paper focuses on comparative studies investigating the synchronous GSS classroom environment. While research findings regarding the impacts of GSS on learning performance are somewhat mixed, early indications are encouraging and suggest that GSS may have a positive impact under certain situations. A framework based on the GSS and cooperative learning research is introduced that identifies the contextual, group process, and outcome factors that researchers may wish to consider when designing and interpreting future research studies in this area.