Customer experience

被引:0
|
作者
Ian Ryder
机构
关键词
D O I
10.1057/palgrave.bm.2550127
中图分类号
学科分类号
摘要
引用
收藏
页码:85 / 88
页数:3
相关论文
共 50 条
  • [1] Customer experience
    Ryder, Ian
    JOURNAL OF BRAND MANAGEMENT, 2007, 15 (02) : 85 - 88
  • [2] Customer experience modeling: from customer experience to service design
    Teixeira, Jorge
    Patricio, Lia
    Nunes, Nuno J.
    Nobrega, Leonel
    Fisk, Raymond P.
    Constantine, Larry
    JOURNAL OF SERVICE MANAGEMENT, 2012, 23 (03) : 362 - 376
  • [3] The Effects of Customer Participation on Customer Experience
    Hou, Xuedong
    EBM 2010: INTERNATIONAL CONFERENCE ON ENGINEERING AND BUSINESS MANAGEMENT, VOLS 1-8, 2010, : 2468 - 2471
  • [4] Customer satisfaction: the customer experience through the customer's eyes
    Nielsen, Rikke
    TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, 2010, 21 (11) : 1229 - 1230
  • [5] Understanding Customer Experience Throughout the Customer Journey
    Lemon, Katherine N.
    Verhoef, Peter C.
    JOURNAL OF MARKETING, 2016, 80 (06) : 69 - 96
  • [6] Improving the customer experience
    Drynan, Ross
    BRITISH DENTAL JOURNAL, 2019, 227 (09) : 839 - 839
  • [7] Understanding customer experience
    Meyer, Christopher
    Schwager, Andre
    HARVARD BUSINESS REVIEW, 2007, 85 (02) : 116 - +
  • [8] The Neuroscience of Customer Experience
    Zak, Paul J.
    MIT SLOAN MANAGEMENT REVIEW, 2022, 63 (04) : 85 - 90
  • [9] The Revolution of Customer Experience
    Mueller, Thomas M.
    ELEKTRONIK IM KRAFTFAHRZEUG: ELEKTRIK, ELEKTRONIK, ELEKTROMOBILITAT, 2011, 2132 : 159 - 168
  • [10] CUSTOMER EXPERIENCE MANAGEMENT
    Parandker, Sachin Ramesh
    Lokku, Doji
    2012 THIRD INTERNATIONAL CONFERENCE ON SERVICES IN EMERGING MARKETS (ICSEM), 2012, : 44 - 49